Privacy policy

Some things are shared by choice. Others are entrusted with the expectation that they remain protected.

At Heretic Society, we believe that entering our world should never mean surrendering your privacy. The information you entrust to us is a responsibility, not a possession.

This Code explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or communicate with the Society.

Our commitment is simple: to treat your information with care, use it for legitimate purposes, and handle it in accordance with applicable data-protection laws.

1. The Information Entrusted to Us

To fulfil our responsibilities to you, we may collect the following categories of information:

• Identity: Your name and, where necessary, information used to verify an order or resolve a customer-service request.

• Contact: Your telephone number, email address, and delivery address.

• Orders & Transactions: Items purchased, order history, payment status, delivery details, and relevant refund or exchange records.

• Communications: Messages, enquiries, complaints, and information you choose to provide when contacting us.

• Digital Information: Certain technical information, such as your IP address, browser type, device information, and website interactions, where collected through our website technologies.

We seek to collect only the information reasonably necessary for the purposes described in this policy.

1. The Purpose Behind the Information

Information entrusted to the Society may be used to:

• Process and confirm orders.

• Arrange deliveries and communicate updates.

• Handle returns, exchanges, refunds, and customer enquiries.

• Process payments through the relevant payment providers.

• Maintain business records and prevent fraud or misuse.

• Improve our website, products, and customer experience.

• Send marketing communications where permitted and, where required, with your consent.

• Meet applicable legal, accounting, tax, and regulatory obligations.

Your information will not be used for purposes incompatible with those described here unless we have an appropriate legal basis and provide any notice required by law.

1. What Is Shared Within the Circle

The Society does not treat personal information as something to be shared without purpose.

Where necessary, information may be disclosed to trusted service providers, including delivery companies, payment processors, website-hosting providers, technical service providers, and customer-support services.

Information may also be disclosed when required by law, to respond to lawful requests from competent authorities, to protect legal rights, or to address suspected fraud or security incidents.

Where third parties process information on our behalf, we will take appropriate steps to ensure that such processing is governed by suitable safeguards and applicable legal requirements.

We do not sell personal information to third parties as a commercial product.

1. The Digital Footprint

Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website performance, and, where applicable, measure marketing effectiveness.

Certain cookies may be necessary for the website to function. Others may require your consent, depending on their purpose and applicable law.

You may be able to manage cookie preferences through the controls available on our website or through your browser settings.

Disabling certain cookies may affect some website functions.

1. The Duration of What Is Kept

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business recordkeeping.

Retention periods may differ depending on the category of information and the obligations that apply to it.

When information is no longer required, it will be securely deleted, anonymised, or otherwise handled in accordance with applicable law.

1. Your Information, Your Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction of certain processing, or withdrawal of consent where processing relies on consent.

You may also have the right to object to certain uses of your information or to raise a complaint with the relevant authority.

Requests will be assessed and handled in accordance with applicable law, including any lawful exceptions and identity-verification requirements.

To exercise a privacy right or ask a question about this Code, contact Heretic Society through our designated customer-service contact.

1. The Safeguards of the Society

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore work to reduce risk and respond appropriately to suspected incidents, in accordance with applicable obligations.

1. Changes to This Code

As the Society evolves, our practices may change. When this policy is updated, the revised version will be published with its updated effective date.

Where a material change requires additional notice or consent, we will take the steps required by applicable law.

1. The Principle That Remains

Your decision to enter our world is yours. Your personal information remains subject to your rights.

We will treat the trust you place in Heretic Society with the discretion, care, and accountability it deserves.

What you entrust to the Society is not ours to treat carelessly.