Black Bubble Hoodie - UNISEX

Shipping Policy

Processing Time

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  All orders are processed within 2–5 business days after confirmation.
  
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  Orders are not shipped or delivered on weekends or public holidays.
  

Shipping Locations

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  We currently ship nationwide within Egypt.
  
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  International shipping may be introduced in the future.
  

Delivery Time

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  Estimated delivery time is 3–7 business days after dispatch, depending on your location.
  
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  Delivery times may vary during peak seasons or due to circumstances beyond our control.
  

Shipping Fees

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  Shipping costs are calculated at checkout based on your location.
  
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  Any applicable fees will be clearly displayed before payment.
  

Order Tracking

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  Once your order has been shipped, you will receive a confirmation message with tracking details (if available).
  

Delays

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  While we aim to deliver on time, delays may occur due to courier issues, weather conditions, or high order volumes. We appreciate your patience in such cases.
  

Incorrect Address

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  Please ensure all shipping details are correct at checkout.
  
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  Heretic Society is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
  

Damaged or Missing Items

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  If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos so we can assist you promptly.

Returns

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  Items may be returned within 14 days of delivery.
  
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  Products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
  
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  Returns that do not meet these conditions may not be accepted.
  

Non-Returnable Items

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  Items purchased on sale or promotion are final and not eligible for return or refund, unless faulty.
  
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  Customized or limited-edition items may not be eligible for return (if applicable).
  

Refunds

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  Once your return is received and inspected, you will be notified of approval or rejection.
  
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  Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
  
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  Shipping fees are non-refundable, unless the return is due to a defect or error on our part.
  

Exchanges

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  We currently offer exchanges only for size or color, subject to availability.
  
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  To request an exchange, please contact us before returning your item.
  

Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.